Click on any of these items to expand and read the answer. If you don’t find the answer you’re looking for simply give us a call or send us an email by contacting us here
How do I become a member?
How can I order?
Who is eligible to purchase on your site?
How can I trust you?
Am I allowed to pick up my order?
Can I place larger orders than those listed on your site?
Payments & Fees
How do I pay?
P.S.: We do not accept PayPal unfortunately or credit cards at the moment.
How to Refund ?
Paying with Tangerine?
*For that reason please allow 2-3 days until we receive payment when sending email money transfers from Tangerine bank.
What reasons would I need medical marijuana for?
- Multiple Sclerosis
- Spinal Cord Injury/Disease
- Severe Arthritis
- Eating Disorders
- Auto Accident(s)
- Alzheimer’s Disease
- Brain Injury
- Chronic Pain
- Chronic Nausea
- Crohn’s Disease
- Kidney Failure/Dialysis
- Irritable Bowl Syndrome
- Muscular Dystrophy
- Muscle Spasms
- Parkinson’s Disease
- Sleep Disorders
- Post Traumatic Stress Disorder
- Hepatitis C
- Gastrointestinal Disorders
- Back & Neck Problems
My shatter turned to wax / budder. Now what?
Unfortunately, shatter turning to wax budder is not uncommon when exposed to heat but it does not make your shatter any less safe or any less potent in any way whatsoever. In fact, the terpenes and aromatics will be more present if this happens and the flavor will actually be increased.
We do not offer any reimbursement or refunds if your shatter turns to budder or wax.
How do you package my shipment?
How long will I have to wait for the medical marijuana to arrive?
Do you ship Medical Marijuana outside of Canada?
What happens if I don’t get my package?
If you do not get your package 2 days after the expected arrival date, let us know and we will file a trace with Canada Post.If a trace is filed, Canada Post will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable” or lost in transit, we will send you a 1x replacement package up to $500 of the value of your package free of charge.We do not offer postage refunds if your order arrives late due to any postal issues. This excludes packages marked [[Delivered]] but not received by customers (please see tab below).
Canada Post says ||successfully delivered|| but I have not received my order
a) the postal worker put it in the wrong mailbox, or
b) what often happens is that a postal worker will scan in all the packages saying they were “successfully delivered” then spend that day and/or the next day delivering it.
If you do not get your package 2 days after the expected delivery date, let us know and we will file a trace with the post office. Canada Post will file an investigation which can take 5 business days to complete. If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will send you a 1x replacement free of charge (UP TO $125).
From Canada Post
The investigation involves contacting the addressee to confirm delivery, or to better understand how they receive their mail and, as applicable, if they checked:
with the front desk, security or mail room at the receiving address to see if someone else accepted the item on their behalf;
their Community Mail Box for the item or parcel compartment key;
around their property to see if the item was left in a safe location or in a mailbox attached to their home.
In rare cases, a delivery scan is entered into our system before the item is delivered. If you become aware that the addressee has received the item before we contact you, simply reply to this e-mail indicating the item has been received.”
My package is going to the wrong destination
My tracking number does not work. Help!
Please wait till the end of day and your tracking number should appear correctly. If it does not, please email [email protected] or feel free to contact our live chat anytime which is available from 6am – 11pm PST time and we will be happy to look into it for you.